995app Privacy Policy

1 Introduction and Purpose of This Policy

995app ("we", "us", "platform") operates a safe and trusted online entertainment platform for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect your personal information, the purposes for which we use it, who we may share it with, and how we keep it secure.

By using our website or creating an account, you agree to the terms of this Privacy Policy. This Policy supplements our Terms and Conditions and both documents should be read together.

We reserve the right to update this Privacy Policy at any time. If a significant change is made, we will post a notice on the platform and the "Last Updated" date at the top of the Policy will be revised accordingly.

2 What Information We Collect

995app collects different types of information from you in different situations. The categories of information are described in detail below:

2.1 Registration and Identity Information

The information you provide when creating an account includes:

• Full name and date of birth (for age verification)
• Email address
• Password (stored in encrypted form)
• Mobile number
• Current address and country

2.2 Identity Verification (KYC) Information

For the purpose of security and fraud prevention, we may request the following information for identity verification in certain situations:

• National ID card (NID) or passport copy
• Proof of bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
• Proof of residence

2.3 Financial Transaction Information

During deposit and withdrawal processes, we record the transaction date, amount, payment method, and reference number. We do not store full payment card numbers.

2.4 Technical and Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type, version, and operating system
• Page visit times, clicks, and session duration
• Information collected from cookies and similar tracking technologies
• Referral URL (the page you came from)

3 How We Collect Information

We collect your information in the following ways:

3.1 Directly from You

• When filling out the registration form
• When updating your account profile
• When completing a transaction
• When contacting customer support

3.2 Through Automated Technologies

When you visit our website, cookies, pixel tags, and web beacons may automatically collect technical information. This data is primarily used to improve platform performance and personalise the user experience.

3.3 Through Third Parties

We may receive transaction confirmation information from payment processing partners (bKash, Nagad, Rocket, Upay) and validation reports from identity verification services.

4 Purposes for Using Your Information

995app uses your information only for lawful and clearly defined purposes. The main use cases are outlined below:

4.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses, rewards, and VIP benefits
• Providing customer support and resolving complaints

4.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Complying with anti-money laundering (AML) policies
• Identifying multiple accounts or fraudulent patterns
• Maintaining the integrity of the platform

4.3 Responsible Gaming

Monitoring your gaming behaviour to identify problematic gambling patterns and providing appropriate intervention or self-exclusion tools is part of our responsible gaming commitment.

4.4 Communications and Marketing

• Sending important account-related notifications
• Informing you of promotional offers and bonuses with your consent
• Keeping you informed about platform updates and new features

4.5 Compliance with Legal Obligations

Your information may be used to comply with applicable laws and regulations, to respond to requests from regulatory authorities, and to establish, exercise, or defend legal claims.

5 Disclosure and Sharing of Information

995app does not sell your personal information to third parties. However, information may be shared in the following circumstances:

5.1 Service Partners

Necessary information may be shared with trusted third parties who assist in operating our platform, such as: payment processors (bKash, Nagad, Rocket, Upay), identity verification services, game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.), and cloud hosting services. All such partners are contractually bound to uphold our privacy standards.

5.2 Legal Requirements

We may disclose information in response to a valid request from a government or regulatory authority under a court order, subpoena, or applicable law. Any such disclosure will be limited and proportionate.

5.3 Business Transfers

If 995app is ever involved in a merger, acquisition, or sale of assets, user information may form part of the transferred assets. We will provide advance notice in such cases.

5.4 With Your Consent

For any purpose not mentioned above, we will obtain your explicit consent before sharing your information.

6 Data Security Measures

995app has implemented industry-standard technical and organisational measures to ensure the security of your personal information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
• Two-Factor Authentication: Two-factor authentication is available for account protection.
• Access Controls: Only authorised personnel may access personal information on a need-to-know basis.
• Data Encryption: Sensitive information stored at rest is kept in encrypted form.
• Security Audits: Regular security audits and vulnerability assessments are conducted.
• Firewall and Intrusion Detection: Advanced network protection systems operate around the clock.

However, no method of transmitting information over the internet is 100% secure. We are committed to providing the highest level of protection, but we cannot guarantee absolute security.

7 Cookie Policy

Cookies are small text files stored in your browser or on your device. 995app uses the following types of cookies:

7.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — maintaining login sessions, storing security tokens, and remembering your preferences. Disabling these cookies will prevent the platform from working correctly.

7.2 Analytics Cookies

These cookies help us understand how users interact with the platform, which pages are visited most, and where there are opportunities for improvement.

7.3 Managing Cookies

You can manage or delete cookies from your browser settings. However, disabling certain cookies may limit some functionality of the platform.

8 Data Retention Period

995app retains your personal information only for as long as necessary. Generally:

• Active Account Information: Retained for the duration that the account remains active.
• Transaction Records: Financial transaction information is retained for a minimum of five years in accordance with legal obligations.
• KYC Information: Retained for a specified period after account closure in accordance with applicable regulations.
• Closed Accounts: After an account is closed and legal requirements are met, information is securely deleted or anonymised.

9 Your Rights

As a user of 995app, you have the following rights regarding your own information:

9.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of that information.

9.2 Right to Rectification

If any information stored in your account is inaccurate or incomplete, you may correct or update it. This can be done through your profile settings or via our support team.

9.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

9.4 Right to Object to Processing

For marketing communications, you may unsubscribe at any time. An "Unsubscribe" option will be included in every email.

9.5 Data Portability

You may request to receive your information in a structured, commonly used format.

To exercise these rights, please contact our support team.

10 Privacy of Minors

995app strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

Age verification must be completed during registration. If an adult suspects that a minor has used their information to create an account, please notify our support team.

11 International Data Transfers

Our game service providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe) are located in various countries. Some of your information may be transferred internationally as required to deliver the service. For any such transfer, we ensure that the receiving party maintains adequate data protection measures.

12 Policy Changes and Notification

995app may review and update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• By publishing a clear notice on the platform
• By sending a message to the registered email address
• By changing the "Last Updated" date at the top of this policy

Continued use of the platform after the revised policy is published will be considered as your acceptance of the updated terms. We recommend that you review this policy regularly.