Frequently Asked Questions
995app FAQ —
Answers to all your questions right here
From opening an account to withdrawing funds, using bonuses, or responsible gaming — find clear, straightforward answers to any question about 995app on this page.
995app is a simple and reliable online entertainment platform for players in Bangladesh. Whether you are new or experienced, questions are bound to come up. On this FAQ page we have provided detailed answers on all key topics including account registration, deposits and withdrawals via bKash and Nagad, the welcome bonus, cricket betting, slots games, and safe gaming. If you do not find your question here, speak directly with our Bangladeshi support team via 24/7 live chat.
Account and Registration
To open an account on 995app, you need an active mobile number, a valid email address, and your full name. The registration process is fully online and takes just a few minutes. You must be at least 21 years old. Providing accurate information makes the verification process easier when you withdraw later.
No, each player may only hold one 995app account. Creating multiple accounts is against the rules and can result in bonuses being cancelled or your account being suspended. If you have trouble accessing your existing account, contact support via live chat.
Click the "Forgot password?" option on the 995app login page. Enter your registered mobile number or email address and a verification code will be sent to you. Use the code to set a new password. If you still have trouble, get help through 24/7 live chat.
After logging into your account, you can update your email and mobile number from your profile settings. To change your name or date of birth, you will need to contact the support team — verification documents may be requested. Keeping your information accurate and up to date is important for your security.
995app is a mobile-friendly platform that runs directly in any smartphone browser (Chrome, Firefox, Safari). You can enjoy the full site without downloading a separate app. A clean layout and fast loading are ensured for mobile use.
Deposits and Withdrawals
Deposits from bKash to 995app are generally instant — in most cases your balance updates within just a few seconds. Network delays can occasionally cause it to take 5–10 minutes. The minimum deposit amount is ৳500. For any issues, contact support with your transaction ID.
Yes, 995app supports deposits and withdrawals via all four mobile banking methods: bKash, Nagad, Rocket, and Upay. The minimum deposit and minimum withdrawal for all methods is ৳500. There are no hidden extra charges.
Approved withdrawals on 995app are generally completed within 30 minutes to 3 hours. Having your account verification done before submitting a withdrawal request makes the process faster. The same timeframe applies on bank holidays.
995app does not charge any additional fees for deposits or withdrawals. However, mobile banking providers (bKash, Nagad, Rocket, Upay) may apply a small service charge according to their own policies — that is governed by the respective provider's terms.
If the request is still in "pending" status before processing has begun, it may be possible to cancel it through support. Once processing has started, it cannot be cancelled. Contact live chat quickly if you need to make a fast decision.
Games and How to Play
To bet on BPL matches, log into your 995app account and go to the cricket section. You will see a list of ongoing and upcoming BPL matches. Choose your preferred market (match winner, toss, top batter, etc.), enter your amount, and confirm the bet. You can bet as long as you have a sufficient balance.
RTP (Return to Player) is the theoretical return percentage of a game — a statistical indication of how much a player can expect to get back on average over the long term. A higher RTP means the game returns comparatively more. However, every spin is completely random and RTP does not guarantee a win.
Yes, the live casino games on 995app are well optimised for mobile browsers. With a fast internet connection (4G or Wi-Fi) you can play with a live dealer without interruption. The layout adjusts automatically to your screen orientation.
All slots and table games on 995app use a certified Random Number Generator (RNG), which makes every result completely unbiased. Reputable game providers such as Pragmatic Play, JILI, PG Soft, and Spribe supply their games with fair play guaranteed.
Yes, in-play or live betting is available on 995app for major matches in T20 and ICC tournaments. Odds change in real time during a match, so you have the opportunity to bet based on the moment. Go to the cricket section and select the "Live" tab to see ongoing matches.
Bonuses and Promotions
On your first deposit at 995app you will receive a 100% welcome bonus — up to ৳8,000. For example: deposit ৳1,000 and you get an extra ৳1,000 bonus, giving you a total of ৳2,000 to start playing with. To receive the bonus, activate the applicable offer at the time of your first deposit.
A wagering requirement means you must place a specified amount in bets before you can withdraw bonus funds. The wagering requirement for the welcome bonus on 995app is 15 times (15x). This means if you receive a ৳1,000 bonus, you can withdraw after placing ৳15,000 in bets. You can track your progress towards completing the requirement from your account.
The 995app VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. As you move up by playing regularly, your weekly cashback increases — 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and up to 0.8% weekly cashback at Diamond.
The eligibility of a bonus depends on the specific terms of each offer. Generally, bonuses can be used on slots and casino games. Some bonuses may apply only to specific game categories. Read the terms and conditions carefully before claiming a bonus, or ask support.
VIP cashback is generally added to your account automatically each week. If you do not receive your cashback within the set timeframe, let the support team know. The higher your VIP level, the higher the cashback rate. Reaching Diamond level also unlocks premium benefits.
Security and Responsible Gaming
Yes, 995app uses SSL encryption technology to keep all your personal and financial information secure. Your information is not sold or shared with third parties. Under our privacy policy, your data is used only to improve the service.
Yes, 995app is for people aged 21 and above only. Age is verified when an account is created. Accounts belonging to minors are closed immediately. Please take care to ensure that underage members of your household cannot access the platform.
Yes, 995app supports responsible gaming. You can temporarily suspend your account for a set period or use the self-exclusion option if you wish. To use these features, send a request to support via live chat or email. Gaming is for enjoyment — play within your limits.
As part of responsible gaming, 995app offers the option to set daily, weekly, or monthly deposit limits. These settings can be changed from your account or set with the help of support. Maintaining financial control is the key to a healthy gaming experience.
The 995app support team is active 7 days a week, 24 hours a day. Two ways to get in touch: (1) Live chat on the site — get immediate assistance in Bengali; (2) Email: [email protected]. For complex issues, send a detailed email and we will respond promptly.
If gaming is causing problems rather than enjoyment, seek help right away. The 995app support team will help you take an account break or self-exclude. You can also find more information and resources on our responsible gaming page. Remember — games are for entertainment, not stress.
Still have questions? Get in touch with support
Our Bangladeshi support team is by your side 24/7. Speak directly with us via live chat for any question or issue — fast and easy solutions await.
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